When to use it

Once a week. A failed renewal is usually an expired or replaced card, not a member who wants to leave. A personal note in the first few days wins back many of them, and it is easy to forget.

Before you start

  • A connected MemberPress site (start here).
  • Recurring plans taking payments through a gateway such as Stripe or PayPal.

What your AI does

  1. Lists the transactions marked failed in the last 7 days (memberpress_list_transactions).
  2. Looks up each member for their name, email and current subscriptions (memberpress_get_member), so it can skip anyone who has already paid since.
  3. Writes one short note per member in the chat, using their first name, plan and the amount. It has no way to send email, so the notes stay with you.

What you get back

For a site like example-studio.example, the failed payments come back like this:

MemberPlanAmountFailed on
Dana Okafor, [email protected]Monthly$19October 26
Marcus Bell, [email protected]Annual$190October 24

Hi Dana, your Example Yoga Studio renewal for $19 didn’t go through on October 26. That usually means a card expired or changed. You can update it in a minute from your account page. Your classes stay open while you do. Thanks for being with us!

Your AI writes one note per member.

What it changes

Nothing. Every tool here only reads, and no email leaves your site. Copy each note into your email app, or paste them into the tool you use for member email. The lookups appear in the activity log on your site.

Check your own grace-period policy before you write “your classes stay open”. Change the note to match what really happens on your site.

Variations

  • A wider window: “Failed payments in the last 30 days, grouped by plan, with the total at risk.”
  • The pattern: “Compare failed and refunded payments with successful ones by month and by gateway for the last 90 days. Is anything getting worse?”
  • One note for everyone: “Draft a single card-update email I can send to all of them through my email tool.”
  • Follow-up: “Of the members who failed a payment last week, who has paid since?”